DLP digital display system Display Wall System,DLP Display Wall System
Custom Service Center
 DLP large screen Pre-sale Services
 DLP large screen Sales of Services
 DLP large screen After-sales Services
 POSITION: Home >> Customer Service >> After-sales Services
Customer Service

1. After-sales Services System

  High-quality After-sales Services relies on leading technology, an experienced After-sales Services personnel, adequate storage Spare Parts. In order to be able to provide better after-sales services, adhere to the "customer requirements, we want; brand supremacy, goodwill is part of the" service concept, I Secretary has proposed a perfect After-sales Services system.

  Company After-sales Services centers assembly industry veteran service engineers, all the engineers have gone through the technical training. Their dedicated service attitude and professional technical services have been well received by the broad masses of customers.

After-sales Services System
  After-sales Services
  • From the date of shipment, the one-year warranty period (except for the lamp).
  • My company offers training and guidance venues.
  • The company provides 7x24x365 services, at the request of the customer received after five minutes of the response to the fastest speed arrived at the scene.
  • Regular free of the system overhaul, maintenance work, and furnish a written report of detection. And to communicate with users regularly conduct technological exchange activities, the prevention of failures occurred, large-screen display system guarantee the normal operation of the controller to provide free software and upgrade services.
  • After the warranty expires, customers would continue to warranty, and the company signed the contract after-sales services.
  • After the warranty expires, customers need replacement, I Division preferential prices to provide the necessary accessories.
  • Users holds important functions, I can provide the necessary support services, such as tracking send people to the scene.

2. Spare parts replacement service

  Considering the importance of running business users and response time requirements, the company spare parts replacement procedures can help customers reduce hardware replacement of the module at the time, the company through spare parts warehouse and factory spare parts centers in the country, the provision of spare parts replacement service. While recognizing the need to replace hardware template, I sent Secretary for service technicians arrived at the scene to ensure timely availability of fault repair and replacement of equipment to ensure that the big-screen television display projection display systems use assure reliable, foolproof.

3. Upgrade programs and support services

  When the user to change the operating system, applications need to adapt to the new operating system, I will be made promptly in accordance with the actual situation operating system upgrade program. When I have company's application software updates, will promptly notify your company, and provides the corresponding updates. When the big-screen mosaic wall system hardware and equipment replacement products are, I will promptly notify the customer and provide new product information and solutions.

4. The process of service delivery

After-sales Services flowchart


Add: 32/F SEG Plaza, Huangqiang North Rd, Shenzhen, P.R.C.   Post: 518031
ICP: 11060768   Copyright © 2007   www.EXV.com.cn   All Rights Reserved.